Family Online Shop

Returns / Refunds

We care about our customers and want to deliver orders as quickly as possible. In some cases - mainly because of local postal services - orders may be lost or blocked. If you have not received your order within 4 weeks from the date of shipment, we will usually return your order after investigating the case. The fastest way to contact us is via Email:

Contact us to tell us about your problem, we will do the necessary to solve any problem, our priority is your satisfaction!